Privacy Policy kl99 — Your Data Protection

Kl99 ("we", "the kl99 platform") values the privacy of every user on our platform. This Privacy Policy document explains in detail how we collect, use, store, and protect your personal information when you use the kl99.ml website and the kl99 mobile app.

We believe transparency is the foundation of trust. That's why we present information about our privacy practices in a way that's easy for all Malaysia users to understand — not just legal jargon.

This Privacy Policy applies to all users accessing the kl99 platform, whether via web browser, Android or iOS mobile app, or any other device used to access our services.

Kl99 collects various types of information to enable us to provide a safe, fair, and high-quality service to all members. The information collected can be divided into three main categories:

Information You Provide Directly: During the account registration process, you are required to provide your full name, email address, phone number, date of birth, and bank account or e-wallet details for financial transaction purposes. During the KYC (Know Your Customer) verification process, you may be asked to submit a copy of a valid identity document such as MyKad or passport.

Information Collected Automatically: When you use the kl99 platform, our systems automatically record technical information including your IP address, browser type and version, device operating system, pages visited, session time and duration, and general usage patterns. This information is used for security purposes and service improvement.

Financial Transaction Information: Every financial activity in your account — including deposits, withdrawals, wagering, and bonus usage — is securely recorded for account management, legal compliance, and fraud prevention purposes.

The information we collect is used responsibly and only for legitimate purposes. kl99 does not use your data for purposes unrelated to delivering our platform services. The following are the primary purposes for data use:

• Account Management: Create, verify, and manage your member account, including KYC and age verification processes to ensure compliance with platform policies.
• Transaction Processing: Process deposits and withdrawals quickly and securely using the financial information you have registered.
• Security & Fraud Prevention: Detect and prevent unlawful activity, fraud, money laundering, and security breaches through continuous monitoring.
• Service Communications: Send important notifications regarding your account, transactions, policy changes, and information related to your account security.
• Platform Improvements: Analyze aggregated and anonymized usage patterns to improve platform design, user experience, and technical performance.
• Responsible Gaming: Monitor playing habits to identify any signs of problem gambling and offer appropriate support.
• Legal Compliance: Meet applicable legal and regulatory obligations, including the retention of financial transaction records for periods required by law.
• Marketing (With Consent): Send promotional information, bonuses, and special offers — only if you have given consent to receive such marketing communications.

Kl99 prioritizes the confidentiality of your information. We does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are certain situations where sharing information is necessary for platform operations or legal compliance:

• Payment Service Providers: Required financial information is shared with trusted payment processors such as FPX, TNG eWallet, and DuitNow to enable deposit and withdrawal transactions to be processed securely.
• Game Software Providers: Game session data is shared with licensed game providers to enable gameplay and ensure results are accurately recorded.
• KYC & Identity Verification Services: During the KYC process, identity documents may be shared with authorised and trusted third-party identity verification service providers.
• Authorities & Enforcement Agencies: kl99 will disclose required information to legitimate authorities when mandated by court order, law, or in the investigation of illegal activities.
• Integrated Business Partners: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the business assets, subject to notice being provided to users.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use your information for agreed purposes.

Protecting your data is kl99's highest priority. We continually invest in sophisticated security infrastructure to ensure your information remains safe from unauthorized access, misuse, loss, or damage.

• Full Encryption: All data communications between your device and kl99 servers are protected by 256-bit TLS/SSL protocols, ensuring no third party can intercept your data in transit.
• Password Security: Passwords are stored as cryptographic hashes that cannot be reversed, meaning even kl99 staff cannot view your original password.
• Two-Factor Authentication (2FA): The kl99 platform supports 2FA as an added security layer to protect your account from unauthorized access.
• 24/7 Monitoring: Our security system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Firewall & IDS: kl99 servers are protected by multi-layered firewalls and an Intrusion Detection System that is regularly updated.

Kl99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the kl99 platform and your overall user experience.

As a kl99 platform user, you have certain rights regarding your personal data. kl99 fully respects and facilitates the exercise of these rights:

• Access Rights: You have the right to request a copy of all personal information we hold about you. Such requests will be processed within 14 business days.
• Right to Correction: If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction. You may also update certain information directly through your account settings.
• Right to Deletion: In certain circumstances, you have the right to request deletion of your personal data ("right to be forgotten"). Please note that some data may need to be retained for legal compliance reasons.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications at any time without affecting your access to kl99's core platform services.
• Data Portability Right: You have the right to request your data in a machine-readable format for transfer to another platform, subject to applicable technical and legal limitations.
• Right to Restrict Processing: In certain circumstances, such as when the accuracy of data is disputed, you may request that processing of your data be restricted while the matter is resolved.

To exercise any of the above rights, please contact the kl99 support team via 24/7 live chat or email at [email protected]. We will process your request promptly and within the timeframe set by our policy.

Kl99 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by law. Our data retention policy is as follows:

• Active Account Data: Retained for as long as your account is active and you are using kl99's services.
• Data After Account Closure: Financial transaction records and KYC information are retained for a minimum of 5 years after account closure, in accordance with anti-money laundering legal requirements.
• Security Logs: Activity and security logs are retained for 12 months for investigation and fraud prevention purposes.
• Marketing Data: If you withdraw your marketing consent, the relevant data will be deleted or anonymised within 30 days.

Once the retention period expires or upon a valid deletion request, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

The kl99 platform may contain links or integrations with third-party services such as game providers, payment processors, and customer support tools. When you use these third-party services, their own privacy policies apply and kl99 is not responsible for their privacy practices.

We encourage you to read and understand the privacy policy of each third-party service you use through or in connection with the kl99 platform. kl99 only partners with third parties that comply with industry-accepted security and privacy standards.

Kl99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you through one of the following methods:

• In-platform pop-up notifications on kl99 during your next login session.
• Notification email to your registered email address.
• Update the "Last Updated" date at the top of this Privacy Policy page.

It is your responsibility to review this Privacy Policy page periodically. Your continued use of the kl99 platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how we handle your personal information, or if you wish to exercise any of your privacy rights, please contact the kl99 privacy team through the following channels:

• Live Chat 24/7: The fastest way to get an immediate response — available directly within the kl99 platform or mobile app.
• Email: [email protected] — please indicate the subject "Privacy Inquiry" for prioritization. We aim to respond within 24–48 hours on business days.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.